Service-Desk Ticketing
A support console and technician field app that took appliance repair cases off spreadsheets and into one system.
- Web + MobileConsole and field app
- Photo · Video · PDFRich case attachments
- Full historyPer-customer timeline
What needed fixing
Support staff and field technicians tracked repair requests, customer details and device information across disconnected tools, with no easy way to attach photos or see a customer's past cases on site.
The solutionWhat we built
A desktop console for support agents and a cross-platform app for technicians, sharing one database of cases, customers and devices with threaded notes and photo, video and PDF attachments.
- Service-case console with status workflow and one-click completion
- Threaded remarks with photo, video and PDF attachments
- Customer service history shown beside every active case
- Technician app with open and closed case queues
What changed
Every service case, customer and device in one place, and technicians who arrive on site already knowing the full history.
Screens
Service-case console
Technician field app
More of our work
Compliance Platform & Report AutomationLogmaster
A fleet-compliance platform for Australian operators, with automated NHVR reporting that now runs 10x faster.
View case study ➜
Real-Time App · iOS, Android & WebTarales Fleet Tracking
Live GPS fleet tracking with a driver app, an operations dashboard, trips, geofences and analytics.
View case study ➜
Real-Time Video PlatformESLflex Virtual Classroom
A browser-based virtual classroom for live English lessons with video, chat and a shared whiteboard.
View case study ➜